Privacy Policy

Last Updated: January 2025

At DG Research Chemicals LLC (“DG Chemicals”, “we”, “our”, or “us”), we are committed to protecting the privacy and confidentiality of the personal information of our customers, partners, and website visitors. This Privacy Policy outlines how we collect, use, store, and share your personal information when you visit our website or use our products, services, and applications.

By interacting with DG Chemicals, you agree to the collection and use of your information in accordance with this Privacy Policy. If you have any questions about this policy or how we handle your personal data, please contact us at admin@dgchemicalsllc.com.

1. Our Collection of Information

We collect personal information from you when you interact with our website or use our products and services. The types of information we collect include:

1.1 Information You Provide Directly

• Identity Data: Name, title, company/organization name, email address, telephone numbers, physical address (including street, city, state, postal/zip code, and country).
• Account Data: Registration information such as usernames and passwords when creating an account on our website.
• Business Contact Data: Information related to employees, owners, directors, officers, or contractors of a third-party organization.
• Financial Data: Payment details, such as credit card or financial account information, to facilitate transactions.
• Transaction Data: Order details, purchase history, and payment information related to products or services you have ordered.
• Event Registration: Data provided when you register for events or surveys.

1.2 Information We Collect Automatically

• Usage Data: Information about how you use our website, including pages visited, links clicked, date and time of access, and other interactions on our site.
• Technical Data: IP address, browser type, operating system, device type, and language preferences.

We use cookies and similar technologies to collect this data. For more details on how we use cookies, refer to our Cookie Notice.

1.3 Information From Third Parties

We may collect personal data from third parties, such as business partners or social media platforms, to help improve and personalize our services.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To Provide Services and Process Transactions: We use your information to process orders, provide customer support, facilitate payments, and offer products and services you have requested.
• To Improve Our Business: We may use your data to improve our website, products, and services based on your preferences and usage patterns.
• To Send Marketing Communications: We may use your contact information to send newsletters, promotions, or offers that may be of interest to you. You can opt-out of these communications at any time by using the “unsubscribe” link in our emails.
• For Legal and Compliance Purposes: We may use your personal information to comply with legal obligations, such as tax reporting, or in response to lawful requests from government or regulatory authorities.
• For Security and Fraud Prevention: We may use your information to detect and prevent fraud or other illegal activities.

3. Legal Basis for Processing Your Information

We process your personal information based on the following legal grounds:

• Contractual Necessity: The processing of your data is necessary for the performance of a contract or to take steps at your request before entering into a contract (e.g., processing your orders).
• Legal Obligation: The processing is necessary to comply with legal obligations (e.g., tax or regulatory requirements).
• Consent: We may process your data based on your consent, especially for marketing communications or when required by law.
• Legitimate Interests: We may process data based on our legitimate interests, such as improving our services, enhancing customer experience, and protecting our business.
• Vital Interests: In rare cases, we may process your data to protect your vital interests, such as health and safety in certain circumstances.

4. How Long We Keep Your Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. This includes maintaining transaction records, supporting customer service requests, or complying with regulatory obligations. Once the data is no longer needed, we will delete or anonymize it.

5. Sharing Your Information

We may share your personal information with third parties in the following circumstances:

• Service Providers: We may share your data with trusted third-party vendors that help us operate our website, process payments, or perform other services on our behalf.
• Business Partners: We may share your information with our affiliates or business partners for the purpose of delivering products or services, including marketing communications.
• Legal and Regulatory Compliance: We may disclose your personal information when required by law or in response to legal processes, such as a subpoena or court order.

We do not sell your personal information to third parties.

6. International Transfers

As a global organization, your personal data may be transferred, stored, and processed in countries outside of your jurisdiction. While the data protection laws in these countries may differ, we will take all necessary steps to ensure your data is protected in accordance with this Privacy Policy.

7. Security of Your Information

We take the security of your personal information seriously and use appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

8. Your Privacy Rights

Depending on your location, you may have the following rights concerning your personal information:

• Access and Correction: You may request access to the personal information we hold about you and ask us to correct any inaccuracies.
• Deletion: You may request that we delete your personal data under certain circumstances.
• Restriction of Processing: You may request that we restrict the processing of your personal information in certain situations.
• Opt-out of Marketing: You can opt-out of marketing communications at any time.
• Withdraw Consent: If we process your data based on consent, you can withdraw your consent at any time.

To exercise your rights, please contact us at admin@dgchemicalsllc.com.

9. Children’s Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we may have collected personal information from a child, please contact us immediately.

10. Links to Other Websites

Our website may contain links to third-party websites. These websites have their own privacy policies, and we are not responsible for the content or privacy practices of those sites. We encourage you to review the privacy policies of those third parties before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy, or if you would like to exercise any of your privacy rights, please contact us at:

DG Research Chemicals LLC
Email: admin@dgchemicalsllc.com

We will address your inquiry promptly.